Setup Safe SMS

Setup Safe SMS

The spam SMS text messages that you receive on your device may include links to fraudulent websites or attachments that can compromise your personal information to cybercriminals. In some cases, cybercriminals may use local phone numbers to mimic the text messages of real financial institutions or banks to steal your personal information when you open suspicious links or attachments.

Android

You can enable the Safe SMS feature using your Norton 360 app to filter spam SMS text messages and MMS messages that you receive from known and unknown senders.

Set up Safe SMS

  1. Open Norton 360.
  2. On the main Norton 360 app screen, tap Menu > Safe SMS > Complete setup.
  3. Tap Continue.
  4. Tap Allow to allow the Norton 360 app to view and filter the spam text messages that you receive from known and unknown senders.
  5. Tap Open settings.
  6. In the Display over other apps screen, tap Norton 360 from the list.
  7. Next to Display over other apps, move the slider to turn it on, and tap Continue.
  8. Tap Allow to allow the Norton 360 app to view and filter the spam text messages that you receive from known and unknown contacts.

View and delete the risky messages

Due to Android OS limitations, the Norton 360 app does not automatically delete the risky messages. Follow the steps below to delete the risky messages.
The steps below may vary depending on your device and Android OS version.
  1. From the home screen, launch the Norton 360 app.
  2. At the bottom of the main screen, tap Menu, and tap Safe SMS.
  3. Your Norton 360 app provides a list of risky text messages you receive from known and unknown senders.
  4. Tap View to the relevant text message that you want to delete.
  5. Tap and hold on the text message that you want to delete, and tap Delete.
  6. In the confirmation alert, tap Delete.

iOS

You can enable the Safe SMS feature using your Norton 360 app to filter spam SMS text messages and MMS messages that you receive from unknown senders.

Turn on Safe SMS

  1. Open Norton 360.
  2. On the main Norton 360 app screen, tap Menu, and tap Safe SMS.
  3. Tap Start setup and open Settings on your device.
  4. In the Settings screen, at the bottom of the screen, tap Apps, and tap Messages.
  5. Under the Message Filtering section, tap Unknown & Spam.
  6. Under the Message Filtering section, next to Filter Unknown Senders, move the slider to turn it on.
  7. Under the SMS Filtering section, tap Norton 360, and then tap Enable to allow Norton 360 to filter the spam text messages.
Notes
Please note that iMessages are not supported in Safe SMS.

Verify SMS text filter categories

  1. Launch the Messages app on your iOS device.
  2. Depending on your iOS version do the following:
    1. If you have iOS 14.0 or later: You can verify the text messages categorized under the Filtered By Norton 360 section that you receive from unknown senders. If you are in the messages list view, tap Filters at the top-left corner.
    2. If you have iOS 13.0 or earlier: Tap the Unknown Senders tab to verify the text messages that you receive from unknown senders.

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