Norton Frequently Asked Questions

Norton Frequently Asked Questions

What is Lenovo ID and why do I need it?

Lenovo ID is the secure and trusted mechanism providing authentication & identity management for Lenovo Client Remote Management. It offers single sign on as well as integration with other Lenovo solutions. It helps to manage all your Lenovo Software products easier. For more info on creating and managing your Lenovo id, refer the Creating  and Managing a Lenovo ID article.

Can I purchase Norton on a monthly subscription with a Guest account?

No, you must have an existing Lenovo ID, or create a Lenovo ID to purchase Norton. To create a Lenovo ID, follow the steps explained in the Creating  and Managing a Lenovo ID article.

Is Norton only for Lenovo devices?

Norton is available as a stand alone product as well, you can visit the Norton website for more information. Lenovo products are available as stand alone products too; you can learn more by visiting the Lenovo Software site.

Can I add family members to my licensing?

Yes, you will need to purchase the 5 device license pack for your family to use up to 5 devices.

How do I change my credit card?

  1. Navigate to Lenovo account and login with your Lenovo ID.
  2. Go to My Wallet.
  3. Add Credit Card.
  4. After the new credit card is added, you will be able to remove your old card details.

How do I cancel my subscription?

  1. Navigate to  Lenovo account and login with your Lenovo ID.
  2. Go to My Orders.
  3. Click on the Order Number specific to your subscription.
  4. Scroll down to Details and click Manage Subscription.
  5. Turn off the Auto-renew option. This will end your subscription after your term has completed.



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