Enabling the Norton Family Browser Extension

Enabling the Norton Family Browser Extension

The Norton Family browser extension is a small, essential program required for certain Norton Family features to function properly. It is currently available for Mozilla Firefox, Google Chrome, and Microsoft Edge. To ensure full protection, you must enable the extension on all supported browsers that your child uses to access the Internet. The following features rely on the extension:
  1. Search supervision for HTTPS sites
  2. Video supervision
  3. Web supervision for HTTPS sites
Features like time supervision and instant lock will still operate even if the extension is disabled. However, if your child's PC is running Norton Family version 3.7.3 or later, an additional layer of security is provided. Norton Family will display a browser-specific block page even if your child attempts to bypass the extension by tampering with it, launching incognito or private browsing modes, or using unsupported third-party browsers to visit a blocked website.

For optimal protection, ensure the extension is always enabled on your child’s browsers. If your child disables or uninstalls the Norton Family browser extension, you will receive a notification.

Mozilla Firefox

  1. Open Firefox.
  2. In the top-right corner of the browser window, click menu icon ☰ and then click Add-ons and themes.
  3. On the left side of the Add-ons Manager page, click the Extensions tab.
  4. Select Norton Family extension and then enable it.
  5. For best protection, click Ok for the extension to access your child's online activities while in private browsing mode.
  6. Close and relaunch your Firefox.

Google Chrome

  1. Open Chrome.
  2. In the top-right corner of the browser window, click the Customize and control Google Chrome icon  > More Tools > Extensions.
  3. Locate Norton Family extension and turn it on.
  4. If you are using Chrome version 70 or later, click the Norton Family icon  in the top-right corner of the browser. 
  5. Select This can read and change site data and then choose On all sites.
  6. Close and relaunch Google Chrome.

Microsoft Edge

  1. Open Microsoft Edge.
  2. In the top-right corner, click Settings and More, and then click Extensions.
  3. In the Installed Extensions page, next to Norton Family, move the slider to enable the extension.
  4. In the top-right corner, click the Norton Family icon 
  5. Select This can read and change site data and then choose On all sites.
  6. Close and relaunch your Microsoft Edge.