Norton 360 Frequently Asked Questions

Norton 360 Frequently Asked Questions

What is Lenovo ID and why do I need it?

Lenovo ID is the secure and trusted mechanism providing authentication & identity management for Lenovo Client Remote Management. It offers single sign on as well as integration with other Lenovo solutions. It helps to manage all your Lenovo Software products easier. For more info on creating and managing your Lenovo id, refer the Creating and Managing a Lenovo ID article. 

Can I purchase Norton 360 on a monthly subscription with a Guest Account?

No, you must have an existing Lenovo ID, or create a Lenovo ID to purchase Norton. To create a Lenovo ID, follow the steps explained in the Creating and Managing a Lenovo ID article.

Is Norton 360 only for Lenovo devices?

Norton 360 is available as a stand alone product as well, you can visit the Norton website for more information. Lenovo products are available as stand alone products too; you can learn more by visiting the Lenovo Software site.

Can I add family members to my licensing?

Yes, you will need to purchase the 5 device license pack for your family to use up to 5 devices.

How do I change my credit card?

  1. Navigate to Lenovo account and log in with your Lenovo ID.
  2. Go to My Wallet.
  3. Add credit card.
  4. After the new credit card is added, you will be able to remove your old card details.

How do I cancel my subscription?

  1. Navigate to Lenovo account and log in with your Lenovo ID.
  2. Go to My Orders.
  3. Click on the Order Number specific to your subscription.
  4. Scroll down to Details and click Manage Subscription.
  5. Turn off the Auto-renew option. This will end your subscription after your term has completed.
There are 2 variants of Norton 360: Deluxe and Gamers. The only difference between the products is the number of devices covered and the cloud backup storage. 

    • Related Articles

    • Norton Frequently Asked Questions

      What is Lenovo ID and why do I need it? Lenovo ID is the secure and trusted mechanism providing authentication & identity management for Lenovo Client Remote Management. It offers single sign on as well as integration with other Lenovo solutions. It ...

    • Norton Family Frequently Asked Questions

      General 1. What is Norton Family? Norton Family is an online service that helps parents monitor their children's internet activities from anywhere via the Norton Family website or the Norton Family mobile app for parents. It protects children from ...

    • Getting Started with Norton Family

      Norton Family enables your children to explore the web safely while keeping you informed about their online activities and where they spend their time. Follow the steps below to set up Norton Family and ensure your kids can enjoy the internet ...

    • Download and Install your Norton Products from Lenovo.com

      If your subscription allows multiple installations, you can install your protection on additional PC, Mac, or mobile devices by following the steps below: Installing from Lenovo.com If you’ve purchased your Norton subscription from Lenovo, you can ...

    • Installing Norton Family on Windows

      Norton Family automatically detects your operating system.If you are on the same computer your child uses, select Yes, this is Child's device, and then click Download. If you want to install Norton Family on another device, select No, this is not ...